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HUMAN RESOURCES |
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Employee Attitude Surveys To help your bottom line up front and down the line, review the following to see how you can get a FREE employee attitude for your company. If your company has 25 or more employees, and you would like to have a chance to get a free attitude survey to determine the "pulse" of your company, here is what you have to do to qualify:
A frequent mistake made by management in many companies is that it "knows the people and what they think," with the result that actions and reactions may be based more on assumptions than facts. To the extent that this is true, it only serves to widen the gap between management and others in terms of understanding, communication, teamwork and meeting company goals. Objective employee attitude surveys quickly assess the "pulse" of a company at any time. These enable management to take a pro-active approach to maintaining the most productive work atmosphere possible. Existing and potential problem areas and personnel often can be determined quickly. The results of the surveys in non-union companies can be used by management to thwart interest in unionizing among the employees. Survey results for unionized companies can provide valuable information for developing negotiation strategies. After reviewing the information below, it will be readily apparent that the benefits of conducting a survey far exceed the costs, whether figured on an overall basis or on the basis of the cost per employee per hour during the work year. After the employees have responded to the multiple-choice 83-question survey, there is room at the end for employee comments. These often provide additional insights for management. Using a special key, the results are scored; divided into nine major areas; and an overall P:N ratio is determined for the company and for each area. All nine areas are ranked from best to worst and the questions within each area are similarly ranked to indicate strong and weak areas. An analysis is made of each area and overall. Recommendations are made where warranted for each area. Suggested priorities for implementing recommendations are also given, but to be reviewed with management when the final report is completed. Major Benefits
Administration of Survey Time: The survey can be administered in 15 to 30 minutes. How: THINC Corporation can administer the survey, providing a "ballot box" for inserting the completed surveys or envelopes in which to insert the surveys and to seal them. Alternatively, a company representative can be given guidelines for administering the survey. Who: All employees below the head
administrator, president or
CEO can be surveyed; When: The timing of the survey should be such that the employees know when it is coming. The survey can be administered at any time on any shift, per arrangements with management. Where: The survey is normally done on the premises of the organization and in a room that is large enough to accommodate all of the participants of the shift, department or plant, such as in a lunch room. NOTE: Prior to conducting the survey, and as a check on how well supervisors, shift foremen, plant managers, et. al. know their people, these personnel can be asked to provide their estimates of the P:N ratios that they expect for their area of responsibility. This can also give top management insight into how well these people know their subordinates and their attitudes and concerns. Evaluation Report for Management The final report is normally 18 to 25 pages, depending upon the situation. All employee comments are reproduced verbatim and placed in the final report as well. Frequently, such comments provide additional information about the reasons given for responses. They can also provide an indication of how intensely employees feel about certain issues or personnel. The final report will be reviewed with top management to further explain the report and to clarify any issues, recommendations, analyses and suggested priorities for action. Price of Attitude Survey The minimum price for an attitude survey is $750.00 for 100 or less employees. This amounts to $7.50 per employee in an organization having at least 100 employees. Over a 2,080-hour average work year (52 weeks, using a 40-hour week), the cost per employee in this case is $.0036 per hour (100 employees x 2,080 hours = 208,000 hours; $750.00 divided by 208,000 hours = $.0036 per hour per employee for the year). If one or more ways were found through the survey to save only $.01 per hour per employee per year, or to increase profits similarly, the benefit to an organization of 100 employees would be: 100 employees x 2,080 hours x $.01 = $2,080.00 for the first year, which would more than pay for the survey, not counting future savings. For 50 employees, the benefit at $.01 per employee per hour saved would be $1,040.00, which would also more than pay for the survey. For the costs of conducting surveys for over 100 employees. g., 200, 500, 1,000), please contact THINC Corporation. If a company wants to obtain only P:N ratios without an in-depth analysis of a particular department, plant or shift, these can be done at a reduced rate. If the company leader does not guess the P:N ratio in advance correctly, the regular schedule of fees would apply. The survey prices include up to three hours of time with management reviewing the survey report and results. Time beyond that would be billed at an hourly rate or at a pre-agreed-upon project basis. If a company desires THINC Corporation to travel beyond 100 miles one way to conduct the survey, travel and meal expenses would also apply, with all arrangements to be agreed upon in advance. Payment is due upon presentation of the survey results. At the discretion of company management, a discount of five percent is available if one-half of the total is paid in advance. A discount of 10 percent is available if the entire amount is paid in advance. Management Follow-Up Management follow-up is just as important as the survey results themselves. Obviously, this does not mean that management can, will or should institute everything desired by the employees or at the pace desired by the employees. It is important to let the employees know that the results will be reviewed with an independent consultant (THINC Corporation) and that management will carefully consider the results and develop a plan for implementing those changes that are deemed to be in the best interest of both the company and the employees. This includes considerations for productivity and profits. In cases in which changes cannot be implemented at all or as quickly as desired, the company should let the employees know, to the extent possible, without, of course, revealing those things that are confidential information for top management only. (Elements of the follow-up process will be reviewed in more detail with management at the time of the survey review with management.) Companies that are the most successful in their line of business are usually those that are willing to make the investment necessary to stay on top by staying on top of things through a constant monitoring of company activities, practicing "preventive maintenance." The employee attitude survey is the starting point in this effort - a quick diagnosis of company "health" in the personnel arena. For additional questions, please contact THINC Corporation by e-mail, facsimile regular mail or telephone.
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